Welcome to LyricFluent! We care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website (https://lyricfluent.com), our mobile app, and our teacher dashboard (the "Services").
LyricFluent is a signatory of the Student Privacy Pledge, committing to safeguard student data in compliance with the highest standards of student privacy and data security.
In short:
We never sell or share your personal information.
We don't use your data for targeted advertising.
Your data is used only to provide and improve LyricFluent.
You can access, update, or delete your data anytime.
We comply with relevant privacy laws including FERPA, COPPA, SOPPA, SOPIPA, NY Ed Law 2-D, and GDPR
If you do not agree with this Privacy Policy, please do not use our Services.
2. Who We Are
LyricFluent Ltd A company registered in England and Wales Company number: 12714342 Registered office address: International House, 12 Constance Street, London, Uk, E16 2DQ Contact: [email protected]
3. What Data We Collect
We collect the following types of information:
a) Personal Information
Your name
Email address
Your school (optional, for teachers)
Payment information (processed securely by Stripe, Apple, or Google – we do not store it)
Learning progress and classroom assignments
We only collect and use student information to support authorized educational purposes. We do not use student data for marketing, advertising, or profiling.
b) Usage Information We collect technical and usage information such as IP address, device type, browser, pages viewed, time spent, and learning progress.
We use this information to:
Operate and improve the functionality of our Services
Monitor and analyze usage patterns
Ensure the security and integrity of the Services
Support teachers in tracking student learning progress
c) Cookies & Analytics We use cookies and analytics tools to improve our Services. We do not use cookies for advertising or track you across the web. You can manage cookies in your browser settings. We do not use student data to target advertisements or to create behavioral profiles for commercial purposes.
Google Analytics 4
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. The data is anonimized and no personally identifiable information is tracked. No cookies are used to track you. Data is not shared with any other Google Services. All data is deleted after a maximum of 14 months.
4. How We Use Your Information
We use your information to:
Provide and operate our Services
Support teachers in managing classrooms
Track learning progress
Improve and personalize our Services
Communicate with you about your account
Comply with legal requirements
We never sell your data or use it for third-party advertising.
5. Legal Bases for Processing
Under UK and EU GDPR, our legal bases for processing your data are:
Performance of a contract (providing the Service)
Legitimate interests (improving the Service and security)
Consent (optional communications, cookies)
Compliance with legal obligations
6. How We Share Your Information
We only share your data with:
Trusted service providers (hosting, payments, analytics)
Teachers (when you join their classroom)
Law enforcement when required
Business successors (in case of merger or acquisition, with safeguards)
All service providers sign Data Processing Agreements and comply with privacy laws.
If LyricFluent is acquired or merges with another entity, student data will only be transferred to a successor that commits to the same privacy standards described in this policy.
7. International Data Transfers
Your data is stored in the United States. Certain employees may access your data from the UK or other countries to improve the Service. We ensure appropriate safeguards for international data transfers under GDPR.
8. Data Retention
We retain your data only as long as necessary to provide our Services and fulfill legal obligations.
Inactive accounts may be deleted after 12 months of inactivity.
Unverified accounts may be deleted after 2 weeks.
Student data is deleted when a teacher or student deletes the account, or after classroom closure.
Backups are retained for 30 days after deletion.
You can delete your account anytime in your settings or by contacting us. We do not retain student data longer than necessary for educational purposes. Teachers, parents, or students (when applicable) can request data deletion at any time.
9. Your Privacy Rights
Depending on your location, you may have the right to:
Access, update, or delete your data
Object to or restrict certain processing
Port your data to another provider
Withdraw consent at any time
Lodge a complaint with your data protection authority
We do not knowingly collect data from children under 13 (US) or under 16 (EU/UK) without consent. Student accounts can only be created with a teacher invitation and parental consent where required. If a student under 13 is using our Service via a classroom invitation, the school or teacher is responsible for obtaining verifiable parental consent.
We comply with applicable student data privacy laws, including FERPA, COPPA, SOPPA, SOPIPA, NY Ed Law 2-D, and GDPR. We use student data solely to provide and improve our educational services.
If you believe we have collected data from a child without proper consent, contact us immediately at [email protected]
11. Security
We use industry-standard security measures to protect your data, including encryption, access controls, and secure servers. However, no online service is 100% secure. You are responsible for safeguarding your account credentials.
12. Third-Party Content & Services
Our Services may include content from YouTube (via iframe) and other third-party services. We do not control these third parties' data practices. Please review their privacy policies. See: https://www.youtube.com/t/terms
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or in-app notice. The latest version will always be available at https://lyricfluent.com/privacy
14. Third-Party Service Providers
We use trusted third-party service providers to operate our Services. These include:
Stripe (payment processing)
Apple and Google (in-app payments)
MongoDB Atlas (data storage)
Google Analytics 4 (website analytics)
Digital Ocean (hosting infrastructure)
These providers are contractually required to comply with privacy laws and use your data only for the purpose of providing services to us.
15. Data Breach Notification
In the event of a data breach affecting your personal data, we will notify affected users and relevant authorities as required by law.
16. Automated Decision-Making
We do not use your personal data to make automated decisions that have a legal or significant impact on you.
17. Contact Us
For any questions or concerns about this Privacy Policy, contact us at: [email protected]